Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, book a service, inquire about tires or wheels, or otherwise communicate with Ryno Tires.

Depending on your interaction with us, the information we collect may include:

• Your name
• Phone number
• Email address
• Vehicle make, model, year, or other vehicle information
• Information about the tires or wheels you are interested in
• Service and appointment information
• Information included in your inquiry or message
• Shipping and billing information where applicable
• Payment or transaction information where applicable
• Other information you voluntarily provide

Our website includes a contact and quote form requesting information such as your phone number and email address.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

Our website uses Google Tag Manager and may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve the website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Ryno Tires may collect and use personal information for purposes including:

• Responding to inquiries and quote requests
• Helping customers select appropriate tires and wheels
• Scheduling tire and wheel services
• Providing tire installation, repair, rotation, balancing, and alignment services
• Processing product orders and arranging delivery
• Processing payments and transactions where applicable
• Administering financing options where applicable
• Communicating with customers and prospective customers
• Providing customer service and follow-up communications
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our products, services, and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Vehicle and Service Information

Information about your vehicle, including its make, model, year, tire size, wheel specifications, driving requirements, or service needs, may be collected when necessary to recommend appropriate products or provide requested services.

Please avoid submitting unnecessary sensitive personal information through general website forms.

Consent

By providing personal information through our website, booking a service, requesting a quote, submitting an inquiry, purchasing products, or otherwise providing information to Ryno Tires, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, process an order, or provide requested services.

Disclosure of Personal Information

Ryno Tires does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide tire and wheel products and services, process orders, or conduct our business. This may include disclosure to:

• Employees and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Appointment and booking platforms, including Setmore
• Tire, wheel, parts, and product suppliers
• Shipping and delivery providers where necessary to fulfil an order
• Payment processors and financing providers where applicable
• Professional advisors where reasonably necessary
• Government authorities, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

Ryno Tires uses Setmore for online service booking, which means information submitted through the booking process may be handled by that third-party platform.

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including booking platforms, payment and financing providers, shipping services, tire and wheel manufacturers, social media platforms, and other external resources.

Once you leave the Ryno Tires website and access an external website or service, that provider’s privacy policy and terms may apply. Ryno Tires is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

Ryno Tires takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, manage appointments, process orders and payments, provide requested services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Ryno Tires holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Ryno Tires38 Don Valley PkwyWinnipeg, Manitoba R2C 2Z2CanadaPhone: 204-298-9903
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

Ryno Tires may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Ryno Tires’ website privacy practices, please contact:
Ryno Tires38 Don Valley PkwyWinnipeg, Manitoba R2C 2Z2CanadaPhone: 204-298-9903